The UK's leading provider of commercial kitchen

solutions geared around operational design and asset

management.

Client and Customer Privacy Policy

Our privacy policy and practices are detailed below. Please read them thoroughly. This Statement of Privacy applies to the Advance Innovation Limited here after shown as “Advance,” and the Advance Group website. It also includes all products and services we provide to our customers or potential customers here after shown as “Clients” and governs data collection and usage.

Advance Innovation Limited is a provider of commercial kitchen solution geared around operational design and asset management.

The purpose of this Privacy Notice is to provide clear and transparent information in accordance with the data protection legislation about why and how Advance will process and use Your Details, and also what personal information Advance will collect.

Collecting and using personally identifiable information

 You can visit our site and use many of our services without telling us who you are or revealing any personal information about yourself to us. It is only when you enter details on our website or contact us by phone or email to submit an enquiry or place an order with us that will you be asked to provide personally identifiable information.

Purpose of processing and legal basis

 Advance will collect and process your personal data for the purposes of providing you with our services.

The legal bases we rely upon when providing and/or offering to provide these services to you are:

Contractual Obligation: To provide our products and services as per agreed terms and conditions of either a Service/Maintenance Contract or Project Installation Service.

Legitimate Interest:  For Marketing and Public relations in relation to our services. To improve the services we offer and provide including Service/Maintenance and Project Installation Services.

Consent:  Where we have explicitly obtained your consent to share your data with other potential clients e.g. to provide a testimonial and/or reference about our services.

Legal Obligation: To comply with law e.g. HMRC

Protecting your information

We are committed to ensuring that your information is secure and we have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online or through any dealings and communications that we have during the course of our business.

All the Personal Data collected by us and stored electronically is backed up securely, where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Data only for those employees who require it to fulfil their job responsibilities. However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.

Changes to this Privacy Notice

 We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Information.

Disclosure of your identity

From time to time we receive requests to disclose the identities of our clients.

We do not disclose the identities of our clients unless we are legally required to do so. If a governmental agency, or a law enforcement agency, requests information in relation to the identities of our clients, we will comply with the request.

If we receive a request by a third party that is not a governmental agency for example, a request in connection with civil litigation, we will contact the client whose identity has been requested using the contact information the client provided during the registration process.

We will wait 10 days after notifying the client before deciding whether to comply with the request by disclosing the identity of the client, unless the request requires us to disclose this information before then. If we cannot wait 10 days because of the deadline in the request, we will let the client know the deadline included in the request when we provide notice that we received it.

Anonymous information

We collect anonymous information when people use our site, even if they have not entered their personal details. We will not share any anonymous information about your use of our site with third parties if we know that this information will be linked with your personally identifiable information obtained from another source, unless you have given us permission to do this.

Controlling your personal information and your rights

You may choose to restrict the collection or use of your personal information in the following ways:

At any stage please be aware that you, the Client have data protection rights that stipulate that you can;

  • Access, object, restrict and be informed about the personal data the Company processes on you.
  • Rectify and correct your personal data.
  • Erasure or data portability of your personal data in certain circumstances
  • Withdraw consent at any time.

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at GDPR@advance-catering.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at Advance Group, Dantom House, Blackburn Road, Houghton Regis, Dunstable, Bedfordshire, LU5 5BQ. We will promptly correct any information found to be incorrect.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics Cookies

Like most websites we use Google Analytics to track visitor usage in order to maintain and improve our website. Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. This service works by storing a small piece of code in your browser. This code is only accessible to Google Analytics and only when you are on the website. We operate secure data networks protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. Only certain employees have access to the information you provide us. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences.

© Advance Group 2017