The company’s smart maintenance service is another core part of the holistic smart kitchens solution aimed at food developers, property and purchasing businesses with multi-site operations. Smart maintenance is critical to the Advance solution because it maximises availability for customers. The process focuses on having the right part in the right location, an extensive geographical network and engineering expertise. Just as importantly, the specialist van fleet is specifically designed to deliver customer solutions and a clearly defined repair versus replace methodology.
The company has established a virtual team of 280 engineers who operate nationwide and strike a productive balance between customers’ inhouse resources and their need for external experts, operating alongside Advance’s network of specialist cooking equipment engineers.
Advance has completed more than 2,000 one-off equipment replacements and 25,000 service calls over the last year and achieved a first-time fix-rate of more than 90% across the group’s customer base. In repair versus replace situations, the company helps to reduce the risk of a wrong decision by using advanced data management systems to help the customer make an informed choice. Parts are received within 24 hours and delivered directly to the vans overnight to minimise downtime and ensure a next day fix in most cases.